DescriptionJoin us in making a significant impact within the Oracle Health Support organization!
As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues related to their patient portals, utilizing both phone and electronic channels. Your primary focus will be on delivering exceptional support, meeting predefined goals, using our Knowledge Base, creating product documentation, using web resources, and conducting testing to efficiently address concerns, both in English and Spanish.
In this dynamic position, you'll provide timely guidance and resolution to patients across a spectrum of technical and non-technical challenges, ranging from product navigation to registration and account management.
Whether working remotely or in a call center environment, you'll serve as the frontline liaison between patients and our clients, fostering positive experiences and ensuring satisfaction!
As you grow in this role, you'll deepen your understanding of our core technologies and applications, becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we welcome individuals eager to learn and adapt quickly.
Proficiency in operating systems, hardware, software, networking, and the interrelationships among these elements in customer environments is essential.
Outstanding communication skills, adept time management abilities, and a proven track record of collaboration are critical in this role. We're seeking individuals who are committed to customer success and have a passion for delivering excellence in every interaction!
If you're ready to make a meaningful impact on others and grow your skills within a supportive and dynamic environment, we invite you to apply to our Oracle Health Support team!
Career Level - IC0
ResponsibilitiesBasic Qualifications
- At least 4 years total combined related work experience and completed higher education
- High School Diploma
Preferred Qualifications
- Bachelor's degree or equivalent relevant work experience
Expectations
- Perform other responsibilities as assigned
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $15.00 to $28.65 per hour; from $31,200 to $59,600 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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