Customer Service Manager

Job Description

Customer Service Manager – South Dublin

Benefits:

• Pension plan, maternity pay, career progression opportunities, long service awards, life assurance & much more.

The company:

Join a leading multi-disciplinary company with over 50 years of success in their industry. 

The company prides itself on putting their people first as they believe it is their key to success. The successful candidate will join an experienced team where the culture is innovative, collaborative and supportive. Each employee will have the opportunity to grow and progress their career in an environment that is committed to rewarding and developing talent.

Your responsibilities will include:  

• The operational management of the back-office team


• A strong focus on Customer Experience


• Developing key client relationships


• Delivery to contractual key and operational performance indicator targets


• Managing performance objectives


• Providing support, mentoring and performance feedback

You will need the ability to

• Problem solve


• Manage people successfully


• Motivate and engage a team to deliver service excellence


• Previous call centre management experience

Take the next step by applying with your CV.

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