Support Engineer with Italian

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Opened in January 2014, the Bucharest office is constantly expanding.

DB Global Technology develops cutting-edge software applications for the Deutsche Bank’s global operations and represents a platform for highly skilled software engineers. The team members specialize in Software Application Development, IT Architecture, Quality Assurance and Testing, Functional/Business Analysis and Project Management

With client assets of EUR 312 billion globally (as of September 30, 2016), Deutsche Bank Wealth Management is one of the world’s leading global wealth managers. Deutsche Bank Wealth Management offers high net worth clients a broad range of traditional and alternative investment solutions, providing a holistic service for all aspects of Wealth Management.

Your Role

The L2 Support for Italy is a member of RTB team (run-the-bank) who helps in steering the production support activities for software applications and works closely with the Development, solution architecture and QA practices to ensure code and design integrity of the fixes (hot fixes, patches). (S)he will follow the internal DB Best Practices and Governance procedures and working closely with ITAOs and CTB colleagues to ensure traceability and maintainability of all production releases.

Key Responsibilities

• Application Management: Application Support (Control and Monitoring), Incident Management, Service Request Management, Release Management.
• Ensure smooth Transition of projects from UAT phase to production phase by planning the activities in compliance with Banks Change Management policies.
• Application Monitoring to drive continuous enhancements for both stability and productivity.
• Evaluate area of improvements for system performance, system stability and ensure that solutions are implemented including on-boarding application to various approved bank tools for stability, monitoring etc.
• Manage relationship with Business (eg. Communications etc.)
• Manage relationship with Vendors (eg. For incident management etc.)
• Execute all required BCP and DR strategy in both test and non-test situations.
• Interfacing with internal and external IT Audits and contributing to the audit activities.
• Ensure availability of application documentation as per Deutsche Bank's processes
• Manage security certificates.
• Set up and maintain different environments for UAT and production, including management of hardware and software upgrades.

Personal Competencies

• Strong interpersonal and communication skills, verbally and in written.
• Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive and attentive to client needs, proactive mind-set.
• Analytical and problem-solving skills.
• Flexibility and willingness to work autonomously.
• Continuous improvement capabilities

We`d love you to bring:

• Good knowledge of Oracle database;
• Good knowledge of Rhel OS – linux OS  and Java;
• Shell scripting knowledge;
• Network connectivity troubleshooting;
• Previous experience in and knowledge of ETL / data sourcing techniques;
• Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable;
• Previous production support experience, with can do mind-set and attitude and hands-on approach;
• Ability to analyse business requirements, defects and propose hot fixes;
• Ability to work on tight schedule;
• Ability to work effectively with senior IT and Business stakeholders;
• Exposure to multiple global locations with various cultures and practices;
• Have an understanding of IT project management - planning, delivery, resourcing, expectation management
• Fluent in English and Italian (written and spoken).

We`ll offer you:

• Competitive salary package
• Medical care and life insurance
• Extra days off
• The coolest office
• Continuous learning – tech & soft skills (Pluralsight always here to help)
• Our most fun, professional nanny for your kids to spend time with
• Our personal World Class trainer
• Free TNB theater tickets
• Our own music band

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.