Solution Consultant Customer Experience Cloud with Italian or French

Description



Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.



As a Senior Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Acts as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Oracle solutions. Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Develop and manage reference sites through high quality technical, professional client relationships.



Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years vendor (sales and marketing) experience. 5 years relevant computer applications or database/tools. Demonstrated proficiency in one multi-user operating system. Through knowledge of system and application design. Strong verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Demonstrated ability to solve complex technical problems with accounts in complex technical environments. Ability to travel as needed. BS degree or equivalent; advanced degree desirable.

Responsibilities

This vacancy is for a highly talented individual to join Oracle’s EMEA Applications Solution Engineering (Presales), delivering remote Pre-Sales services to customers via video, telephone and interactive digital tools.  This is your opportunity to develop and combine marketing expertise with sales communication in a dynamic, multilingual and highly motivated team.  

The main responsibility of the Application Solution Engineer is to secure Oracle solution selection through a preeminent engagement with our customers. They will assist Sales Representatives, Presales Consultants and Partners to drive the sales of Oracle CX Solutions across EMEA.  You will get to work with our Customers to address their business requirements by deploying best in class Oracle Cloud solutions.

Supporting sales opportunities in various industries and countries, you will get an excellent insight into customer business needs and market trends. Technology and role training will prepare you for supporting our Customers and Sales Representatives.

If you have a passion for Customer Experience and Cloud technologies, then this represents a perfect opportunity to blend your technical skills with your business acumen.  

For more information about Oracle Cloud please visit:

 https://cloud.oracle.com/home

 

Key Responsibilities:

• Deliver an outstanding Customer Experience.


• Maintain up-to-date knowledge and expertise in Oracle Solutions delivering focused Oracle Solution Engineering expertise to help our customers understand the value of Oracle’s Solutions.


• Develop customer-specific value propositions highlighting benefits and differentiators of Oracle.


• Create and deliver customer presentations that articulate Oracle’s Solutions and their value associated to customer’s requirements.


• Build and deliver compelling customer demonstrations to contribute to sales success.


• Represent Oracle at online marketing events relevant to the industry.


• Own the functional and technical responses to tenders with help of the broader Sales/Presales teams.


• Collaborate on Customer opportunities with Oracle Sales, Pre-Sales and Product Management communities.

To fulfill the role of Solution Engineer we are looking for outstanding individuals that meet the following profile: 

 

Language Skills:

• Fluency in English, and (French or Italian), customer facing grade are mandatory.


• Fluency (C1+ level) in another language is an advantage.

Technology Skills:

• Very good understanding of Sales, Marketing and Service market trends.


• Bachelors or Master’s degree.


• Knowledge of Oracle CX Cloud, or Industry leading Cloud Platform solutions; working knowledge would be an advantage.


• Understanding of Cloud Architectures will be an advantage.

Business skills:

• Experience in Marketing working Marketing Automation tools or Implementing CRM solutions in the cloud, preferably Oracle CX.


• Worked in a Marketing / Sales role – preferably with exposure to Marketing, CRM, or Customer Service applications.


• Ability to understand Customer’s business requirements and compelling needs.


• Self-motivated, you have the natural drive to learn and pick up new challenges


• Agile and happy to continually adapt to change.


• Always looking to raise the bar of own skills/competencies development.


• Most important is an eagerness to learn! Oracle has an incredible portfolio of industry leading products. You will be motivated by learning new technologies and how they can be applied to compelling solutions for our customers.

Customer Engagement Skills:

• Work experience in a similar role is an advantage.


• Excellent communication skills, able to articulate messages very clearly. You are a storyteller.


• Customer focus: you won’t be satisfied until the job is done to the right quality for our customers.


• Ability to work in (virtual) teams. To get a specific job done may require working together with many colleagues, partners and customers.


• Team worker.


• Comfortable in delivering presentations in person and remotely.

What we offer:

The EMEA Solution Engineering Hubs will provide you: 

• An environment that is focused on continuous learning.


• Intensive 3-Months Onboarding that is focused on delivering amazing remote customer demos.


• Ample opportunity to train on new products and to develop new personal skills


• A role combining technical knowledge and sales.


• A challenging and interesting work environment with the possibility for interaction with colleagues, customers and partners 


• Attractive salary and benefits


• Excellent possibilities to develop yourself and your career