Title Member Services Advisor (Customer Service)
Reporting to Contact Centre Team Leader
Place of work Mulhuddart, Dublin
Contract Type Full-Time / Perm Role
Benefits:
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Hybrid working
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Weekdays, 9-5 only
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Competitive salary bands
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Generous Company Pension Contribution
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22 annual leave days + 3 company privilege days a year
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Long service days added to annual leave up to 30 days
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Training and Development
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Paid Company Sick Leave and Income Continuance Scheme
Co-operative Housing Ireland
Founded in 1973, Co-operative Housing Ireland (CHI) is the national organisation representing, promoting and developing co-operative housing in Ireland. CHI is an Approved Housing Body (AHB) and a member of the Housing Alliance. CHI work with various stakeholders in the housing sector, including Local Authorities, Government, aspiring homeowners, tenants and developers and is subject to regulation by the Approved Housing Bodies Regulatory Authority and the Charities Regulator.
The Position
CHI is seeking a full-time, permanent Member Services Advisor to join our Contact Centre within our Asset Management & Property Services division (AMPS). The role is based on site in our Dublin West Office located at 123 Avondale Park, Mulhuddart, Dublin 15. The role will work 35 hours work per week hybrid, Monday to Friday.
Putting it simply, you will take inbound calls from our members who may have a repair request or a housing query. You will get to know our members through helpful and friendly conversations to assist their needs & overcome any issues they may have.
Duties & Responsibilities
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To carry out Contact Centre or general administrative duties as assigned by the Contact Centre Team Leader
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Deal with incoming calls, correspondence, enquiries, referrals to other staff and to ensure that all contact with members and contractors is recorded on CRM system.
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Manage and respond to queries received via the generic repairs, complaints, info & invoice e-mail addresses and the CHI webchat enquiry box on the CHI Website.
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Deal with members' requests and work with the Regional Asset Management Teams, Housing Services, and contractors to ensure the appropriate follow-up action in relation to any repair, maintenance, rent, tenancy or other requests.
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Generate Work Orders on the Castleton CRM System.
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Input invoices on Castleton CRM System.
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In coordination with the Regional Maintenance Managers and Housing Services prepare and electronically distribute communication to members
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Download, scan, and file documentation in both hard and soft copy, ensuring that all files are in order, complete and up-to date.
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Input GDPR applicable information into the CRM System and at all times operate within the company’s GDPR policy framework.
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Adhere to and promote the ideas and behaviours outlined in the AMPS “Culture” document.
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Demonstrate a commitment to providing our members with a service in line with the Contact Centre “Customer Charter”.
Requirements
- Experience working within a team in an office setting.
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Excellent communication, interpersonal and organisational skills.
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Exceptional administrative and I.T. skills.
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Flexibility in approach to tasks and willingness to take direction.
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Resilience and ability to adapt to challenging situations.
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Good working knowledge Microsoft office products (SharePoint, Excel)
Selection Process
CVs aren’t everything. We’re more focused on who you are and the potential you will bring to Co-operative Housing Ireland.
How to Apply: Interested applicants should submit a CV via the Apply for This Job button on this page.
Co-operative Housing Ireland is an equal opportunities employer.
All documentation received by Co-operative Housing Ireland will be processed in accordance with the Data Protection Acts & General Data Protection Regulation (GDPR; 2018).