Join a leading company in the travel industry dedicated to providing top-notch customer service to travelers worldwide. Our team in Bucharest is expanding, and we are looking for passionate, customer-oriented individuals to join us as Italian Speaking Customer Advisors. We offer a dynamic and multicultural work environment where your skills and career can flourish.
Position Overview:
As an Italian Speaking Customer Advisor, you will be the frontline representative of our brand, ensuring that our Italian-speaking customers have an exceptional travel experience. You will handle inquiries, provide information, solve problems, and facilitate bookings with a high level of professionalism and empathy. Your role is pivotal in maintaining customer satisfaction and loyalty.
Key Responsibilities:
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Customer Interaction: Handle incoming calls, emails, and chats from Italian-speaking customers regarding travel inquiries, bookings, and support issues.
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Problem Solving: Identify and resolve customer issues efficiently and effectively, ensuring a seamless travel experience.
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Information Provision: Provide accurate information about travel itineraries, destinations, policies, and services.
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Booking Management: Assist customers with making, modifying, and canceling bookings, ensuring all transactions are processed accurately.
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Support Services: Offer support for issues related to travel disruptions, cancellations, and other customer concerns.
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Feedback Handling: Collect and document customer feedback to help improve services and products.
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Team Collaboration: Work closely with other team members and departments to ensure a cohesive and efficient customer service operation.
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Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
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Compliance: Adhere to company policies and procedures, ensuring compliance with industry regulations and standards.
Requirements:
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Language Skills: Fluency in Italian (both written and spoken) is mandatory. Proficiency in English is also required.
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Customer Service Experience: Prior experience in customer service, particularly within the travel industry, is highly desirable.
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Communication Skills: Excellent verbal and written communication skills with a customer-centric approach.
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Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to handle challenging situations calmly and effectively.
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Technical Proficiency: Comfortable using computer systems, including CRM software and MS Office Suite.
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Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and company policies.
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Team Player: Strong team orientation with the ability to work independently when needed.
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Education: High school diploma or equivalent; a degree in a related field is a plus.
Benefits:
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Competitive Salary: We offer a competitive salary package that reflects your experience and skills.
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Career Growth: Opportunities for professional development and career progression within the company.
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Permanent Contract: Enjoy the stability of a permanent contract with our company.
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Comprehensive Training: Receive thorough training to equip you with the knowledge and skills needed to excel in your role.
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Dynamic Work Environment: Be part of a vibrant and multicultural team in a modern office setting.
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Employee Discounts: Take advantage of travel discounts and offers exclusive to our employees.
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Health and Wellness: Benefit from health insurance and wellness programs designed to support your overall well-being.
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Supportive Culture: Work in an inclusive and supportive environment where your contributions are valued.
How to Apply:
If you are passionate about travel and customer service, and you meet the requirements listed above, we would love to hear from you.