Icelandic Customer Service Representative

Job Title: Icelandic Customer Service Representative - Travel Industry

Start Date: 13/Jan/25

Salary: Base salary of 22,244 EUR gross/year + 12% bonuses

Description:
Are you an empathetic individual with excellent listening skills, a problem-solving mindset, and a passion for teamwork? If so, we have the perfect opportunity for you!

About Us:
Cross Border Talents is looking for a partner BPO company to expand its dynamic team in the travel industry. Join a multicultural and vibrant environment where your contributions will make a difference in connecting international travelers with accommodation suppliers worldwide.

Job Responsibilities:
As a Customer Support Advisor, your role will include:

• Understanding and identifying customer needs.
• Providing excellent customer service by listening, responding, and mediating between travelers and accommodation suppliers via email and phone.
• Clarifying inquiries related to services, payments, and technical requirements while ensuring accurate information and adherence to processes.

Requirements:

• Language Skills: Icelandic (C2 level) and advanced English.
• Communication: Excellent verbal and written interpersonal skills.
• Technical Skills: Proficiency with Office 365, CRM databases, and other internal platforms.
• Personal Attributes: Problem-solving mindset, motivated and goal-oriented approach, open to adapting to changing priorities and business processes.
• Experience: Previous experience in customer service or contact center environments is valued.
• Location: Availability to work from the office and from home (within 100km of the office).
• Affinity: Familiarity with accommodation platforms.

Contract Details:

• 38.5 hours/week (Monday to Sunday).
• Shift: 15:00-23:00h.
• Temporary Contract.

Benefits:

• Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
• Free private health insurance with a permanent contract.
• Flexible remuneration options for nursery school and transport post-probation.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and near Westfield Glòries shopping mall.
• Free coffee daily and fruit weekly.
• Opportunity to join an industry-leading department with great potential for career growth.
• 3 weeks of initial training with ongoing personal coaching.

Join our team and play a crucial role in creating memorable travel experiences for customers around the globe!