Digital Transformation, Senior Manager

About the IB 

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference. 

About the job 

The IB is seeking to create one vision for the organisation’s digital transformation, and then ensure that all of IB 
initiatives and changes help us move toward this long-term vision. This work is spearheaded by the Director of 
Digital Transformation and Director of IT: the Senior Manager of Digital Transformation is leading the change 
management process. The successful digital transformation will support and amplify our ability to successfully 
develop our digital capabilities and implement digital solutions and leverage digital to adapt and thrive in a 
rapidly changing and complex environment. The focus is on 1) establishing IB as a key player in the digital 
education ecosystem and 2) strengthening our understanding and support to the communities we serve.
Implementing that vision will require significant change management : the Senior Manager of Digital 
Transformation owns and drives the change management process.

Role and responsibilities 

Strategic Leadership & Change Management:
• Forge strong alliances with leaders and stakeholders across the organization to precisely identify and 
address change management needs essential for executing the digital transformation.
• Own, design, and lead a comprehensive change management process for the digital transformation, 
ensuring seamless adoption and integration across the organization.
Change Management Implementation:
• Develop and implement change management strategies to address the impacts of digital 
transformation, ensuring smooth transitions and minimal disruption to business operations.
• Align change management process with business needs while incorporating robust change 
management principles to ensure successful adoption.
• Work closely with teams to manage the human side of change, including addressing resistance, 
fostering engagement, and ensuring alignment with the digital strategy.
Stakeholder Engagement & Change Communication:
• Cultivate and maintain robust relationships with stakeholders across the organization, ensuring 
thorough comprehension and effective implementation of the digital strategy with a strong focus on 
change management.
• Develop and execute communication plans to articulate the vision, benefits, and impacts of digital 
transformation, fostering a culture of openness and collaboration.
• Create and deliver high-level executive briefings, providing transparent updates on digital strategy 
progress, highlighting change management milestones, and securing executive buy-in for pivotal 
decisions.
Operational Model Enhancement with Change Integration:
• Evaluate the digital operating model across the technology teams, identifying opportunities to 
strengthen and standardize with a sharp focus on product management, agile methodologies, and 
change management practices.
• Develop a sophisticated model for estimating resource requirements, encompassing financial and 
capability needs, and incorporating change management resources to support the successful 
fulfillment of the digital strategy.
Change Management Analytics & Resource Advocacy:
• Conduct comprehensive analyses of the organization’s diverse digital requirements, incorporating 
change readiness assessments, and steering robust decision-making processes that align with strategic 
goals.
• Evaluate and champion for the necessary resources, including change management support, ensuring 
successful implementation and sustained digital transformation momentum.

About you 

• Significant experience in designing and leading digital transformations in large or global organizations. 
• High degree of technical knowledge and understanding of digital transformation
• Deep understanding of and experience in leading large-scale Digital transformation programmes.
• Detailed understanding of customer experience, analytics and technology.
• Experience managing highly complex projects in 800+ FTE organisations 
• Digital transformation

o Broad knowledge of key digital practices: product management, delivery methodologies (Agile, 
waterfall), customer centricity

o Understanding of standard practices in org design and operating model for organisations
• Change management
o Able to manage and advise on complex projects, and navigate complex organizational dynamics to 
design a plan for change
• Business knowledge
o Broad business knowledge and problem solving aptitude, including both strategy and operations 
in similar business environments
• Stakeholder engagement
o Excellent communication skills (in English – the working language of the organization), including 
ability to structure complex information / difficult decisions and communicate sensitively to diverse 
audiences
o Able to quickly build trust and credibility as a leader with diverse stakeholders, getting people 
aligned around a vision and achieving results through the effective influencing and management 
of others
• Culturally aware and respectful, has a global outlook, and identifies opportunities for global working