Customer Success Manager

CUSTOMER SUCCESS MANAGER - PORTO

RESPONSABILITIES:

• Bridge the gap between sales and customer support
• Ensure customers get fast time-to-value
• Keep clients engaged and regularly using products
• Build customer loyalty and reduce churn
• Keep a high-level view of the entire support process
• Advocate for customers
• Foster a customer-centric team environment
• Resolve customer issues

Requirements:

• Portuguese and English, spoken and written;
• Previous experience as a Customer Success Manager
• Studies/ Knowledge in Marketing or similar área;
• Ability to analyze, synthesize, and simplify;
• Good communication skills and capacity to adapt to new challenges;
• Knowledge and experience working in the iGaming industry;