Customer Service Support Coordinator

For the position of Coordinator Customer Service Support (Customs), we are looking for a colleague who gets energy from customer contact and can take our Customer Service department to the next level. The team consists of approximately 8 colleagues. Hapag-Lloyd's Rotterdam office is a key hub in the company's global network, strategically located near the Port of Rotterdam, one of the busiest and most important ports in the world. With a workforce 200 dedicated professionals, the Rotterdam office is known for its great atmosphere and diverse workforce, representing a wide range of cultures and backgrounds.

What your duties will include

• You put the customer first and deliver the highest quality of service;
• You handle customs activities, included but not limited to export / import manifests, in-bond handling
• You are responsible for customs declarations;
• You monitor customs rejections and acceptances;
• You handle House Bill mismatches;
• Follow standard processes and new requirements as communicated by management.

Your friends and family describe you as:

• You are extremely customer-oriented and flexible;
• You are communicatively very strong and focused on cooperation;
• You exude self-confidence and dare to take responsibility;
• You are a real team player;
• You work accurately and have an analytical mind;
• You are stress-resistant and can work well under time pressure.

What you bring to the table: 

• You have at least MBO thinking and working level and at least 2 years' experience in a similar position or interest in shipping;
• Trainings in the field related to the position is a plus;
• You have an excellent command of the Dutch language and good command of the English language both verbally and in writing;
• You can work very well with common IT systems and applications.

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