Customer Service Specialist On-Site Role

Project Name: E-Health Platform
Role: Customer Service Specialist On-Site Role
Languages Required: French (C2)
Start Date: 20th November 2024
Location: Aveiro, Portugal
Work Model: On-Site
Company: Cross Border Talents Partner Company

Schedule:

• Monday to Friday: 07:00 AM 05:30 PM (rotational shifts)
• Days Off: Saturday and Sunday

Contract Type: Permanent Contract (3-month trial period)

Salary & Benefits:

• Base Salary: 830 EUR per month (paid over 14 months)
• Performance Bonus (KPI): 140 EUR per month (paid over 12 months)
• Meal Allowance: 7.23 EUR per day (net)
• Transport Allowance: 20 EUR per month

About the Role:
Join one of Cross Border Talents' key partner companies, contributing to an innovative E-Health Platform that is transforming healthcare accessibility. As a Customer Service Specialist, you will support users by offering guidance and solutions to enhance their experience with the platform, providing excellent service and technical troubleshooting. This is an exciting opportunity to work at the intersection of technology and healthcare, directly impacting how people access essential medical services.

Key Responsibilities:

• Act as the first point of contact for platform users, addressing inquiries, resolving issues, and providing solutions through phone, email, and chat.
• Offer technical support, helping users navigate the platforms features and functionality.
• Ensure high-quality customer interactions by providing real-time solutions and clear communication.
• Collaborate with internal teams to ensure a seamless customer experience.
• Keep detailed records of customer interactions, tracking inquiries and resolutions.

What Youll Need:

• Proficiency in French (C2) with strong communication skills.
• Experience in customer service is a plus, particularly in tech or healthcare settings.
• Strong problem-solving abilities and a passion for helping others.
• Willingness to work on-site in Aveiro, with a commitment to maintaining a high standard of service.
• Tech-savvy and comfortable with digital platforms.

What We Offer:

• Professional Development: Opportunity to grow in a fast-evolving sector.
• Performance Bonuses: Earn more based on performance with KPI bonuses.
• Work-Life Balance: Enjoy weekends off and a fixed schedule with rotational shifts.
• Meal & Transport Allowances: Daily meal benefits and support with transport costs.
• Be Part of Innovation: Work on a cutting-edge e-health platform improving access to healthcare.