Job Overview:
The candidate will carry out the management and monitoring of the complete process of the orders of equipment and services supplied to our customers.
From the entry of the order to the delivery to the final customer, maintaining optimal communication with the rest of the departments involved (Sales, Customer Service, Purchasing, Expeditions, Billing, etc.) and with its treatment in the different ERPs.
The position is located in Tessenderlo (at least 1 day per week) and will be part of the Equipment Customer Service Belgium department within Industrial Engineering Solutions.
Main responsibilities:
Processing of customer orders for equipment and service (cleaning and disinfection, repairs, maintenance of our equipment, Installations for new equipment)
A part of these services is managed by external suppliers, and therefore it is necessary to create the order, control the performance of the service, compliance with it and accept the supplier's billing. This management must be carried out in different systems / platforms and maintaining a constant relationship with internal departments as well as with external suppliers.
In this complex process, teamwork is vital, both within the same department in terms of coordination with other areas of this, and with other departments involved in the process (Engineering, Sales, Credit Control, Purchasing Admin Group, Logistics, Billing, etc.)
Other:
In any of these areas, it is necessary to perform other types of tasks that, without being continuous, at some times are necessary, such as updating materials in the system, updating certain parameters that are used in the introduction of the order in SAP / EBS such as technical locations, equipment, etc., sometimes it is an additional action performed by us (different transactions in SAP) and at other times it requires the support of other departments such as Customer Master Data or Equipment Master Data, etc.
Transport requests related to equipment in clients.
Customer invoice corrections
Resolution of returns/exchanges in customers
Sales force inquiries regarding order entry and delivery times
Management of additional reports (Excel/Access) for project control
Digital file of each order