It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
DuBois is a leading single source specialty Chemical supplier and for nearly 100 years, DuBois has delivered improved product quality and lower costs to customers in target industries. We combine advanced chemistry, equipment solutions, manufacturing process knowledge, and local technical service to create unsurpassed value. In Europe DuBois mostly is known for the Cimcool brand. Cimcool, with its European headquarters in Vlaardingen, the Netherlands, manufactures and supplies a wide range of metalworking products, including water-based and straight oil coolants for metal cutting and grinding, as well as formulations for numerous other types of metalworking applications such as cleaning and forming. Sales and distribution takes place through its own sales branches in nine different European countries as well as via distributors in other countries. Cimcool continuously builds its reputation for supplying added value with high quality products together with high level product application expertise. Product development is based on customer and market feedback leading to continuous improvement in current products as well as new formulations.
Job Summary
The Customer Care Representative is part of our Customer Care Center in Vlaardingen. He/she is responsible for all customer contacts and full order process of the back-office/order handling for 1 or more countries and supports the local Sales staff. Also the control of the local stock, aged receivables and the complaint registration belongs to the main activities of the Customer Care Representative.
Duties and Responsibilities
Order entry and getting approval of the order (credit control)
Planning and arranging local (ADR) transport to final customers
Shipping and Invoicing
First point of contact for urgent deliveries or technical questions of (potential) customer
Maintaining customers and price files in ERP system
Chasing local A/R
Control of stock positions
Monthly customer calls to “remind” stock orders
Contacting (possible) lost customers
Updating CRM from customer info
Handling complaints/returns concerning shipments/products
Knowledge and Education
You have a high school education preferably in Business or Customer Service;
You have at least 3 years customer care experience in high value B2B and technical environments;
You can work well independently and be highly communicative;
You demonstrate the ability to develop successful relationships with our customers;
You are a native Italian speaker and speaks fluent English and French (both spoken and in writing) or a native French speaker and speaks English and Italian fluently (both spoken and in writing). Dutch or another additional language is a pre.
Additional notes
Working at Cimcool means that you are part of an American company, where continuity is of paramount importance. Collaborate in a professional manner in an informal, no-nonsense environment where open communication predominates. You also have plenty of room for personal development and entrepreneurship. Furthermore, we know excellent terms of employment.
DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.