Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
 

MAIN PURPOSE OF THE WORK:

The service engineer becomes an expert in service, maintenance and installation.

By bringing technical knowledge to day-to-day service operations, an increase in customer satisfaction and support of product sales is expected.

REPORTING LINE:

Customer Services Manager or Team Leader

RESPONSIBILITIES:

• The established procedures for Malvern Panalytical Support Group must be followed.
• Ensure that overall customer satisfaction is maintained at the highest possible level by responding quickly and courteously to customer requests, needs and/or complaints
• Timely execution of assigned service orders. These must be completed promptly. Service orders include installation and performance validations using Company-certified procedures; On-site and remote problem diagnosis and system repair;  Align, repair, replace components and circuits as needed; Assembly of instruments and devices and their calibration.
• Training of customers in the operation of the purchased device. This includes the use of software, hardware and consulting to measure customer samples.
• Entering accurate information from area customers into Malvern Panalytical's IT systems and maintaining the data.
• If necessary and requested by the service manager or team leader: support in the sale of new products, e.g. through customer visits, participation in product demonstrations and similar activities.
• Manage expenses according to business travel policies.
• Management of manual storage and tools. This includes placing replacement orders.
• Travels as needed to fulfill the above responsibilities.

EXPERIENCE, REQUIRED SKILLS AND KNOWLEDGE:

• BSc Electronics, Chemistry, Physics, Mechatronics or comparable,
• Flexible and customer-oriented,
• Strong problem-solving skills,
• Excellent social and communication skills,
• Fluent in English,
• Must be proficient with Microsoft Office software,
• Good knowledge of IBM-compatible computers and their operating systems as well as previous knowledge of a business management system, such as SAP and SalesForce/ ServiceMax, would be an advantage,
• Willing to travel within the country and occasionally internationally.
• Valid drivering license for cars
• Proven experience in a customer service environment is an advantage
• Communication skills at all levels and the ability to behave in a friendly, open and professional manner are required.

Other

This is a visible position that influences the perception of the professional image of our company by customers.  The ability to be efficient, diplomatic, ethical and mindful of Malvern Panalytical's clients and your colleagues is essential.

In addition, a personality and suitability for working in a team environment is just as essential as the ability to achieve consistent results, even under difficult conditions.

Why you should join Malvern Panalytical:

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people
• Career development and growth

YES, I WANT THIS JOB!!

Please click on apply.

#LI-MG1

About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.

Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.

We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.

We are Malvern Panalytical. We’re BIG on small.

Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.

Service-Ingenieur (m/w/d)

Einsatzort: Österreich

Malvern Panalytical ist weltweit führender Anbieter von Labor- und Prozessmesstechnik. Unsere Geräte werden in der Qualitätskontrolle, Prozesssteuerung und F&E zur Struktur-, Element- und physikalischen Analyse eingesetzt. Die Anwendungsgebiete reichen von Baustoffen über Metalle bis hin Pharmazeutischen und Biotechnologischen Produkten und Nanomaterialien. Der Kundenkreis im Bereich F&E umfasst vor allem Anwender aus dem akademischen Umfeld (Chemie, Biologie, Geologie, Mineralogie, Kristallografie, Physik, Materialwissenschaften, Werkstoffentwicklung) und der Hightech-Industrie (Pharmazie, Life Science, Stahl, Zement, Petrochemie, Halbleiter, Solar).

In Ihrer neuen Funktion sind Sie verantwortlich für die Installation, Wartung und Instandsetzung unserer Systeme in Österreich.

Ihr Profil

• Ausbildung (HTL, FH, Universität) im Bereich Elektrotechnik / Elektronik,
  Physik, Mechatronik sowie verwandter Studien der Ingenieurswissenschaften und vergleichbare technische Bildungsgrade
• Erfahrung in der Konfiguration von Computersystemen und Software
• 3 Jahre Erfahrung im Service von komplexen Systemen
• Ausgeprägte Kommunikationsfähigkeit, Team- und Zielorientierung
• Strukturierte, eigenständige sowie selbstmotivierte Arbeitsweise
• Analytische Denkweise
• Hohe Reisebereitschaft (österreichweit)
• Erfahrungen im Umgang mit Röntgentechnologie sind ein Plus
• Gute Sprachkenntnisse in Deutsch und Englisch

Was wir Ihnen bieten:

• Mitarbeit in einem hoch motivierten internationalen Team mit
  exzellentem Betriebsklima
• Gründliche Einarbeitung und kontinuierliche Fortbildung
• Eintrittsdatum: ab sofort
• Neutrales Firmenfahrzeug mit Privatnutzung
• Home Office inkl. Ausstattung/Internetanschluss und Vergütung
• Firmenhandy
• Betriebliche Pensionsvorsorge
• Bonusvereinbarung

Interessiert?

Fragen zu dieser Position beantwortet Ihnen gerne:

Herr Friedhelm Severin, Serviceleiter Region DACH T: +49 7032 9777 19

Friedhelm.Severin@malvernpanalytical.com