Customer Service Agent

WE MAKE WORLD CLASS HOODIES FOR THE WORLD’S MOST CONNECTED COMMUNITY. We’re here to Make Life Richer, and that starts with our team.

Gym+Coffee kicked off in 2017 with three lads and one big idea: to spark a community of people committed to doing awesome things, with an incredible crew in unbelievable hoodies. Why hoodies? Because there’s nothing you can’t do in them.

Everything centres on Community at G+C. No lip service, no retrofitting, no marketing ploy. That’s where it started, that’s where it’s going and that’s why it'll never end. We partner locally + globally. We support grassroots groups and we absolutely punch above our partnership weight. We look after our team members and we nurture and (aggressively) protect an inclusive, optimistic, relentless + super sound culture. 

Our community is centred on people and people need this planet. So, sustainable care + action is at our core too. We’re certified carbon neutral and we’re taking care to care intensely. And consistently. 

Forget about age, gender, ethnicity, geography. Think about value, attitude, passion, energy. The thing that defines and connects us at G+C is our SPARK. Make Life Richer is our rallying cry and we jump into that everyday, with both feet, sometimes head first. 

Are you ready to join a crew of hustlers, do-ers, strivers, and early-risers? Check out the role below and join in on the Make Life Richer mission.

This is a full time position working 37.5 hours per week on a contract basis with a duration of 4-6 months. The position is available immediately and predominantly office based in Dublin city.  There is however potential opportunity for this role to be extended should the business require and for the right candidate.  

The role sits within our Supply Chain and Customer Service department and will be focused on providing fantastic customer service to our ecommerce customers.  We’re approaching our busiest time of the year and require additional support to manage customer contacts and queries.  It's an exciting entry level position where you can learn about our business, industry and make a real difference to our customers.  

Responsibilities:

• Handling customer queries whilst maintaining excellent quality & exceeding customers high expectations.


• Providing resolutions and advice to customers using eDesk, our customer service management tool.


• Management of customer return and refunds process


• Actively follow-up on customer interactions to ensure G+C is on the front foot with updates


• Use initiative & experience to respond to customer queries, thinking out of the box to go that extra mile for our customers.


• Any adhoc tasks and duties required within the department


• Advocate & contribute to a positive team culture for the wider team to thrive in

Requirements:

• Preferably 1+ year’s experience working in a system based customer facing role in Supply Chain or Customer Service


• You understand the importance of customer service within an organisation and the overall positive impact it can have on a brand


• You have a strong team ethic and an ability to work well under pressure


• Commitment to improving your own customer service skills on an ongoing basis


• Experience using eDesk or alternative ticket based systems is preferable


• A can-do attitude and are comfortable working in a team or on your initiative