Customer Marketing - Business Analyst (determined period contract)

This is an exciting time to be at Oracle. With explosive growth across our entire portfolio of cloud technology and applications solutions, we are helping thousands of customers to solve their most complex business problems. The Customer Marketing & Advocacy team works with our customers to discover their stories and help them to showcase their success through events, GTM campaigns and partnership with sales. We also drive high-value engagements to build relationships and “give back” to the customers who depend on us the most.

We’re looking for ambitious professionals who appreciate the advantages of working with people across the globe, and who share our passion for collaboration and excellence. The ideal candidates are driven and enthusiastic, creative, flexible and above all true team players. 

The Opportunity: 

The Reference Analyst is responsible for supporting the oracle health customer marketing team in addition to other tasks, programs and ad-hoc requests. This role demands a detail-oriented and self-driven individual to handle highly confidential information within tight deadlines while maintaining 100% accuracy.

Responsibilities:

• Analyze and interpret complex data sets in various Oracle databases and implement new systems and processes quickly.


• Coordinate time-sensitive tasks, organize information effectively.


• Audit processes and tools to ensure accuracy and compliance.


• Consolidate information and generate relevant reports.


• Track pipeline status changes, data validation, and risk flagging.


• Manage bulk upload requests, website traffic data, and report on results and trends over time.


• Be in constant and timely communication with program lead and stakeholders.


• Ability to obtain responses and populate systems to meet deadlines.


• Provide recurrent updates to the program lead.


• Educate / train people within the company on the standard model, processes, and tools 


• Work closely with the in-country Sales Managers, Sales Operations contacts, Communications Managers, Customer Engagement Managers on securing specific customer approvals


• Collaborate with peers and leadership to gather and record inputs and help improve processes, SLAs and tools.


• Advise and advocate for what you need to accomplish your objectives. 

Qualifications: 

• excellent communication skills 


• excellent English language skills, both written and spoken; second language a plus


• team player 


• analytical / problem solving skills 


• detail-oriented, organized and able to produce under strict deadlines


• able to drive initiative, prioritize assignments, and maintain focus on goals 


• strong personal drive with a keen sense of urgency, motivation, and tenacity in achieving results 


• must be familiar with various internal Oracle tools eg. APEX, CSP, OCIP and comfortable with or able to quickly learn Excel, Wrike, etc.


• APEX programming experience (or willingness to learn) a huge plus

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Career Level - N/A

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