DescriptionAre you a skilled problem-solver with a passion for financial analysis who enjoys unlocking the power of financial recovery? If you have excellent command of Italian and English Language, experience in collections, credit analysis, or a similar role, excellent communication and negotiation skills and the ability to manage multiple priorities, this is an incredible opportunity to excel in an exciting, fast-paced arena!
Oracle is a global leader in cloud technology, and we are looking for a Collections Analyst to drive success as part of our Credit & Collections EMEA team. Join us and create the future.
Career Level - IC2
ResponsibilitiesWhat you will do
- As a Collections Analyst, you will dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies.
- Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts.
- Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues.
- Resolve disputes related to customer payment on delinquent account.
- Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction.
- Highlight your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.
What we will offer you
- A competitive salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
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