Consulting Manager, Workday Success Plans Delivery – Tech (Reporting)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Workday Success Plans Delivery team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application.

About the Role

Consulting Manager, Workday Success Plans Delivery – Tech (Reporting) will be responsible for hiring and developing a team of Workday experts focused on helping our customers adopt new features and optimize their existing solutions.

Responsibilities include:

• Deliver small scope consulting in response to customer requests, providing configuration guidance, demonstrations, considerations, tips & tricks, and troubleshooting
• Act as a queue lead for Reporting, reviewing incoming customer requests and assigning appropriate delivery consultant
• Aggressively recruit, develop, manage, and retain a diverse team of consultants
• Promote a team-orientated, challenging, and innovative work environment
• Deliver on quarterly objectives including headcount/hiring, customer satisfaction, individual and team utilization and administer team’s incentive compensation plans
• Maintain and improve the consulting onboarding, performance management and career development processes
• Collaborate with peers and other team members to continuously look for process improvement to enhance the consultant experience
• Work across organizations to align on priorities
• Maintain product expertise and Workday Certification(s) along with familiarity with the overall Workday roadmap and industry practices
• You will be measured on customer satisfaction, utilization, program revenue & retention as well as individual goals.

About You

The ideal candidate will have a mix of product/program management, consulting, and people management skills with a strong working knowledge of professional services, education services and enablement services as it relates to enterprise software. Requirements include:

Basic Qualifications

• 7+ years of experience with Workday Reporting delivery
• 3+ years of experience leading teams

Other Qualifications

• Experience with Workday technology & tools
• Critical thinker & innovator with the ability to bring new ideas to life
• Strong team player, committed to high quality delivery
• Willingness to take personal ownership and responsibility for achieving results
• Excellent attention to detail while also understanding the strategy and vision that drives the team
• Self-starter with proven ability to thrive and excel in a fast-paced, dynamic environment with high performance expectations
• Structured, organized, and disciplined, and able to priorities and handle multiple tasks simultaneously
• Excellent written and oral communication skills
• High levels of energy and enthusiasm

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!