Service & Revenue Assurance Analyst

This role can be based out of our Dublin or Limerick office.

Here at Three, we’ve done things differently since day
one.

We take the script and rip it up, we’re a big-hearted
energetic bunch, striving for a better-connected life. The energy of our
people, the pace at which we operate, and the thrill of making bold moves is
exhilarating and addictive. Magic happens when we power the connections that
millions value, and you can feel it… When these things combine, phenomenal
things happen. We encourage our employees to face their weaknesses, to really
open themselves up to new tasks and projects in a supercharged and rich learning
environment. We want you to become the best version of yourself.

Join us as a Service & Revenue Assurance Analyst

You will be
involved in the area of Business Products. This is a key area for our business
and involves several vendors and third-party suppliers. The role reports to the
Partner & Product Manager, working on ensuring the revenue and service of our
product portfolio is upheld, accurate and meets customers’ expectations.

What else it involves

• End to End
  Lifecycle of Non- Mobile Products & IoT
• Liaison with key suppliers to
  provide necessary support and to ensure billing information provided by suppliers
  is accurate and to required standards
• Reviewing Service Design
  documentation to ensure process flows are being adhered to from Sales to
  billing. Identify any issues and work with relevant teams to close these
  gaps, revise documentation as necessary and apply and communicate fixes.
• Prepare and review monthly
  billing files at a product level and submitting necessary billing request
  to relevant teams or Backoffice teams or RPA BOTs where applicable (or in
  cases where system access is provided applying charges directly onto
  Amdocs billing system)
• Look to automate all
  provisioning and billing process where necessary as a key focus to the
  role.
• Review and update
  documentation on current provisioning, implementation and billing
  processes
• Work with RPA designers to
  automate billing processes
• Work with the salesforce.com
  team to improve the capture of product provisioning & billing
  information
• Train Sales, Pre-Sales and
  Account Managers so that they understand and follow the correct processes
  and enter necessary details to ensure customer is both provisioned and
  billed correctly
• Become an expert on necessary
  systems within the company ensuring both service and revenue is maintained
  to highest standards.
• Working with Sales and
  CRM/TSD teams to automate processes around billing cancellation, ceasing,
  uplift dependent on customer contract changes e.g. termination, renewal,
  cancellation.
• Reviewing 3CS credits raised
  and advising Portfolio Manager if they should be accepted or rejected
• Spot check reviews of
  customer invoices for completeness and accuracy
• Support Product Manager
  and/or Account Manager to resolve billing discrepancies.
• Support Account Managers and
  CRM with customer billing queries
• Report on revenue (what’s
  been billed)
• Assisting Product Managers
  to report on revenue versus budget per month
• Managing costs from
  3rd party suppliers:
• Raising Purchase Orders
  (POs) and receipting of POs
• Maintaining a record of what
  POs have been raised and receipted and tracking when new POs will be
  required. Working with Accounts Payable internal teams.
• Attend monthly meetings with
  internal teams to confirm payment status of invoices
• Resolve issues as required
  to ensure invoices are processed correctly
• Monthly meetings with 3rd
  party suppliers to confirm payment status of invoices
• Reviewing 3rd party invoice
  statements and reconciling with internal view of invoices
• Tracking actual costs (POs
  receipted) per supplier and per product per month and comparing to budget
  costs
• Assisting Product Managers
  to report on costs over spend or underspend versus budget per month
• Reconciling 3rd
  party costs with revenue
• Assisting Product Managers
  to report on product profitability per month
• Assist in the timely
  delivery of complete and accurate monthly management reports, including
  Product financial performance and other adhoc reports
• Be a contributor to the
  management of the relationships with internal and external departments.
• Support Business products team
  as requested by your manager.

The skills we're
looking for

• Experience of Advanced
  Products billing processes
• Experience of reporting and
  analysis
• MS Office Excel
• Experience of working in a
  B2B environment
• Experience with salesforce.com
  (Desirable)
• Experience with Oracle
  Procurement (Desirable)

Personal
Characteristics

• Enthusiastic
• Eager to learn
• Self-motivated & team
  player
• Attention to detail &
  ability to work accurately
• Ready to take ownership of
  assigned tasks
• Good numerical and
  analytical skills
• Demonstrates initiative
• Good verbal and written
  communication skills

Benefits of Working at Three

• Flexible
  working with our new Hybrid model, our employees will enjoy more
  flexibility working from home and our office locations (3 days per week
  office based). This role can be based in either our Dublin, or Limerick office location.
• Competitive
  salary, annual performance bonus & pension contribution
• 25
  days holidays plus 2.5 company days
• Annual
  Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare
  Insurance through our flexible benefits programme.
• Life
  assurance, phone & laptop, subsidized canteen
• Access
  to learning & development tools such as LinkedIn Learning
• Free
  on-site parking

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us
and Be Phenomenal. Apply now at: https://www.three.ie/careers/ #Jobs

At Three, we are committed to equity, diversity and
inclusion. As Ireland’s largest mobile telecommunications provider, we provide
a better connected life for our diverse customer base and want our teams to
reflect this. We welcome and celebrate all identities and strive to create a
culture of belonging where employees can thrive as their authentic selves. If
you do not ‘tick every box’ in this job description, you likely have other
valuable skills that would make you a great fit for one of our teams. If you
feel this role is for you, then please apply! 

If you require reasonable adjustments for your interview,
please let us know when scheduling your interview, or alternatively, please
email recruitment.support@three.ie 
Apply now at Three, a Phenomenal career awaits!