Are you a Customer Journey Expert with strong PEGA-delivery experience?
We are looking for a senior Customer Journey Expert (CJE) for Real Estate Finance (REF) Delivery to work on the digital real estate proposition for both Mid Corp and SME segments within ING Business Banking NL. As the #1 choice for real estate investors we change Real Estate for the better of the world, clients and ING. Our strategy is to finance Real Estate, be innovative and accelerate sustainability
You will join our multi-multidisciplinary PEGA squads (bus-dev-ops) and you will play a crucial role in shaping and building the core processes of REF. Your ambition is to deliver best in class processes for our customers and employees.
Within ING Real Estate Finance we are working on a program to build a digital customer offering. PEGA plays an important role in this ambition by supporting the internal workflow and digitalization of key processes. Our processes need to assure a frictionless journey for our clients when applying for loan and during the In Life Management phase. REF is, and wants to stay the #1 Real Estate Financer in the Netherlands.
Role and responsibilities
As a senior Customer Journey Expert you hold good balance in thinking and doing. You have a passion for digitizing business processes. Experience with PEGA or similar (workflow) tooling is required.
Affinity with Real Estate financing, and/or banking is a plus because you translate business demands into strong workflow design, business logic and (IT) requirements. You take the lead in complex questions that require a good balance between an optimal process and the required (IT) investment. As a result of your considerations, you give the development team a head start.
You challenge proposed solutions and come with alternatives that are in line with the IT architecture. To prevent manual entry of information, you think of creating the optimal connections with other systems. You keep your expertise from the real estate target group continuously up to date and proactively share your knowledge with your colleagues.
Together with your (multidisciplinary) squad you are responsible for realizing your squads mission. You keep your expertise from the real estate target group continuously up to date and proactively share your knowledge with your colleagues. You take initiative and operate independently, but you find good cooperation and joint realization of the objectives is at least as important. You:
We are looking for
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
Want to apply directly?
Please upload your CV and motivation letter by clicking the “Apply” button.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!