VSTEP is looking for a new
IT/ Support Engineer!
As a
IT/ Support Engineer at VSTEP, you will be a part of our Operations team. In this role, you will play a crucial part in the preparation, installation, and ongoing support of our simulators used worldwide. You will collaborate with others to asses performance, communicate with customers to collect feedback, and contribute to the continuous improvement of our simulators. In the team, you will be working closely with our Project Manager and Simulation Engineers to support in identifying and resolving issues that may arise.
Your daily activities will be:
- Assisting with the preparation and installation of simulators around the world
- Assisting with testing simulator performance and operability
- Handle support for our simulators installed worldwide by phone and email
- Assisting during train-the-trainer courses
- Collect feedback on customer satisfaction, usability and training requirements.
- Help with implementation of new hardware and software (Windows) simulator components
VSTEP| Enable learning by simulation. VSTEP is a leading developer of ship simulators and virtual training software company based in Rotterdam, the Netherlands. With over 50 dedicated professionals located in the port of Rotterdam, we strive to train people for a safer world. We enable marine and safety professionals to learn and train by simulation in an efficient, cost-effective, and sustainable way to work towards a safer world. With 20+ years of experience and a strong client base all over the world, VSTEP wants to enable learning by simulation on a large scale. We do this by offering a strong NAUTIS product portfolio covering the full learning and training cycle of a maritime professional, and Response Simulator, our virtual training tool for emergency responders.