EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.
Headquartered in New York, our team is over 48,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
Role Title: Head of International Business Support
BU/Segment: International
Location: Dublin, Ireland
Employment Type: Permanent
Summary of the role:
EXL is establishing a headquarters for international business in Dublin led by the SVP International (SVPI). The International team structure comprises International Leadership for each of our Business Units and a number of global Centers of Excellence (CoEs) together with enabling function leaders across Finance, HR, Legal and Procurement. The CoEs are being established across our operations to streamline management and enable the business to develop best practices to improve efficiencies and reduce costs.
A critical role in the planning and management of the International business is International Chief of Staff who will be based in Dublin reporting to the SVP International.
As part of your duties, you will be responsible for:
- Playing a pivotal role in the setting up and functioning of the International HQ (IHQ) comprising 5 x lines of business leaders, 5 x Centres of Excellence and enabling function leadership.
- Supporting SVPI in planning for and facilitating ongoing IHQ meeting cadence – weekly/ monthly leadership team meetings and sales opportunity reviews, quarterly strategy planning meetings and quarterly business reviews.
- Collaborating with CEO’s office in defining and ongoing reporting of OKRs for the International Business.
- Collaborate with the BU Growth Offices in planning and executing on accelerated International growth.
- Working with FP&A team in preparing annual and quarterly International budgets.
- Working with Finance and Tax teams in the preparation of annual submissions for Government/IDA grants and Corporation tax reliefs.
- Working with FP&A teams in developing and maintain relevant business management reporting of KPIs, providing financial and analytical insight to International BU leaders and proactively highlighting challenges.
- Conducting strategic and market research and developing an in-depth understanding of our business and external market forces to timely refine the strategy and continue to execute on same.
- Driving and overseeing the progress of multiple key strategic projects.
- Proposing new ideas and suggesting improvements for existing business strategies to drive growth.
- Supporting the preparation of strategic business cases and presentation for leadership.
- Defining problems and strategic solutions - scoping, analyzing, preparing, and presenting strategy checks.
- Managing and contributing to strategic projects utilizing problem-solving frameworks. E2E program managing multiple tasks and projects to ensure timely completion and seamless execution.
- Stakeholder management: building and nurturing strong advisory relationships with key external and internal stakeholders including influencing executives.
- Significantly improve the effectiveness of the strategy, growth & sales enablement, operations, and overall business results for EXL’s global Insurance business, by working closely and collaborating with business leaders across EXL’s International business and enabling functions.
Qualifications and experience we consider to be essential for the role:
- 8+ years’ tenure with strong understanding of financials, strategy, data analysis, program management and stakeholder management.
- Demonstrated experience and knowledge of strategic problem solving and frameworks, and project management skills.
- Ability to liaise with senior stakeholders and influence people of a diverse range of backgrounds.
- Experience in applying strategic frameworks and tools for analyzing strategic problems and developing strategies.
Skills and Personal attributes we would like to have:
- Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders.
- Problem identification and solving - ability to critically assess a wide range of scenarios, quickly get to the nub of the issue and develop plans to fix/improve.
- Highly organized with sharp attention to detail
- Reporting – ability to summarize multi-dimensional data in an easy-to-consume manner for busy execs.
- Assertiveness – ability to task more senior colleagues on behalf of SVPI.
As part of a leading global analytics and digital solutions company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the Republic of Ireland.