Customer Services Coordinator

Samskip is one of the leading transport companies in Europe, handling thousands of international shipments weekly. With a presence in 24 countries across Europe, North America, Asia, and Australia, we’re at the forefront of sustainable, multimodal logistics solutions. Our team is dedicated to enhancing the customer experience while driving innovation in the transport sector.

Join our dynamic team and become the driving force behind excellent customer logistics!

The customer is king! An attractive, customer-focused logistics role for an excellent communicator. Samskip arranges thousands of shipments for international customers every week. It goes without saying that we do everything we can to ensure that these shipments run smoothly and on time. At the same time, we continuously strive to improve the customer experience and innovate more sustainable solutions

As a Customer Services Coordinator, your focus is to provide customers with the best possible customer experience. You do this by acting as a key point of contact for those customers from start to finish. It is dynamic, challenging and rewarding. Communication is essential and no day is the same.

What You’ll Do:

• Proactively managing order flows;
• Fast processing and solution-oriented time management;
• Keeping the customer informed and signaling/communicating irregularities/problematic situations;
• Dealing with issues/complaints/disputes;
• Collaborating with managers, other departments and direct colleagues to achieve goals; Processing reports and creating/using overviews.

Who We’re Looking For:

The work of a Customer Services Coordinator can be hectic. But you always remain calm and accurate, a pillar of support for our customers. And when there is a bump in the road, you solve the problem quickly and professionally. This requires that you are an excellent communicator with a direct approach to working together within our company. You can handle a level of stress, and you are enthusiastic about quickly becoming familiar with different booking systems. You'll also need:

• A completed secondary vocational education (MBO level 3 or 4), logistics training is a plus.
• Some knowledge and experience in the logistics sector are also a plus; 
• The ability to work with Microsoft Office.
• Good written and verbal skills in English (Dutch is a plus).
• Basic knowledge of customs formalities (Europe) is a plus.

Why Samskip?

At Samskip, you’re more than just a cog in the machine. You’ll be part of a collaborative, innovative environment that values professional growth and development. We offer a range of learning opportunities, from hands-on experience to courses available through our e-learning platform. And we believe in having fun while we work—whether it’s enjoying company events, casual after-work drinks, or simply benefiting from a healthy and vibrant workplace.

What We Offer:

• Competitive salary based on your experience and qualifications.
• 8.33% holiday allowance and an annual 13th month bonus.
• 28 vacation days per year to recharge.
• A comprehensive pension scheme.
• Travel and internet allowances.
• Flexible work-from-home arrangements.
• A modern, ergonomic workspace in Rotterdam with free use of our fitness room.
• Daily fresh fruit to keep you energized.
• A fun, social work culture with regular team-building events and activities.

Ready to make things happen?

If you're excited about becoming part of a company where every day presents new challenges and opportunities to grow, we want to hear from you. Join Samskip, where “Together we make things happen.”

Apply now and start your journey with us!