Customer Service & Logistics Co-ordinator

The Company

Join tna, an award-winning company recognized globally for innovation and rethinking the conventional.

tna was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

Click on www.tnasolutions.com to learn more about the organization.

About The Role

This position will be based in the Woerden office and will report to the branch manager in Northern Europe. The role will be responsible for all customer service tasks such as taking and processing sales orders.

Key Responsibilities

• Provide clear direction, leadership and management to the team (including remote staff), while


• Provide accurate, timely, customer focused administration of all orders and customer emails


• Deal with all customer telephone queries in a professional and timely manner


• Respond to customer emails with regards to placing new orders, dealing with parts inquiries, prices and due dates


• Ensure all new orders are entered accurately and processed accordingly


• Have a full understanding of the whole DHL Express shipping process and the AX processing of delivery notes and invoices


• Ensure that actual inventory correlates with electronic records, these tasks will also include aisle counts to support the stock inventory levels


• Assist with physical improvements to the Stores area, such as layout, ergonomics etc as part of the Stores team


• Ensure the stores' area is clean, tidy and organised at all times, making the best use of available space


• Participate in annual stocktake and provide monthly reconciliation reports, to ensure correlation between actual stock and electronic records

Qualification and Experience

• Customer Service or equivalent qualification would be advantageous


• Previous experience in a customer service role is essential


• Exposure to the manufacturing industry (specifically food and packaging) is advantageous

Desired Knowledge and Skills

• A forklift license would be advantageous


• Excellent time management skills


• Excellent communication (written and verbal)


• Able to work both autonomously and as part of a team


• Computer literacy in MS Word & Excel


• Language skills – English and Dutch essential, German – desirable

What do we offer?

• A salary between € 55.000,- and € 65.000,- per year (Depending on experience and education).
  

• Fulltime work week.


• Flexible working hours.


• Holidays: 27 + 1 birthday leave.


• Travel costs: € 0.23/km or reimbursement for public transport.


• A good pension scheme: based on PME.


• A fast growing, international company.


• There is plenty of room for development, own input and innovation.


• A dynamic/challenging job and work environment with many responsibilities and freedom.

Why work with us?

• Egalitarian company structure which e.g (empowers employees and nurtures leaders)


• Possible International mobility opportunities.


• Professional and career development benefits and education investment


• Discretionary bonus scheme rewarding individuals for performance.


• Birthday leave.


• Volunteering opportunities with the Nadia and Alf Taylor Foundation


• Recognition program linked to health and lifestyle benefits.


• A company that truly values diversity 

If you are a highly motivated and driven individual, then apply now by emailing your resume to philip.vandervalk@tnasolutions.com

Please note that only shortlisted candidates will be contacted. At this stage, we are not considering introductions from agencies.