Client Onboarding Analyst

Client Onboarding Analyst

      The Client Onboarding Analyst will work with customers, sales leadership, product management and engineering services. The role encompasses end-to-end project management responsibilities from initial customer engagement through to final delivery and handoff of our Park Place monitoring and or proactive fault detection service. .  This position will make certain all Park Place Customer adoption steps are scheduled, effectively delivered, and confirmed, while analyzing processes. The role requires a strong degree of self-motivation, discipline, excellent communication, and knowledge of Park Place Sales, product management and field operations intersections.

What you’ll be doing:

• Process Ownership: Establish and maintain the standard processes and best practices for onboarding clients to within the agreed timeframe. Ensure a high level of process quality and consistency.


• Technical Management and Communication: Manage technical onboarding processes and facilitate communication between Park Place, the customer, and Engineering Services. Act as a liaison to ensure all parties are aligned.


• Customer Relationship: Build and maintain trusted relationships with clients, ensuring a superior onboarding and implementation experience. Provide training and guidance to enhance the customer experience. Ensure project objectives are met while managing customer expectations. 


• Performance Monitoring: Monitor performance on key accounts, quickly resolving issues and escalating concerns as necessary to maintain customer satisfaction and service quality.


• Process and Procedure Documentation: Draft and prepare detailed internal processes and procedures that integrate client onboarding with exceptional customer implementation experiences.


• Daily Reporting: Communicate daily with onboarding leadership and technical teams regarding the status of implementation matters, ensuring transparency and timely updates.


• Data Management and Analytics: Oversee data entry, perform analytics, and ensure order completion to end-user satisfaction. Provide routine and ad-hoc data analysis and reporting as requested.


• Training and Quality Assurance: Deliver training to both internal teams and clients on the onboarding process where needed, ensuring quality outcomes and a consistent understanding of Park Place Technologies services.


• Knowledge Upkeep: Stay informed on internal ParkView onboarding issues and developments, to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Demonstrated experience in technical customer service or onboarding within the IT or technology sector.


• Proficient in managing projects and processes, with a keen understanding of technical requirements for IT service delivery.


• Exceptional communication skills, adept at building relationships and engaging with both technical teams and clients.


• Analytical and problem-solving abilities, with a focus on quality and customer satisfaction.


• Familiarity with CRM software, data analysis tools, and MS Office Suite.

Bonus Points:

• N/A

Education:

• Project Management, Bachelor’s degree in Business, IT, or related field preferred

Travel:

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